PRIVACY POLICY
Effective Date: Feb 28, 2026
Entity: Ritchie Manufacturing, operating under Ritchie Mining LLC (transitioning from "Ritchie MFG"). We hold a Wisconsin state trademark for "Ritchie MFG", which continues to serve as the shortened name for Ritchie Manufacturing; however, we do not claim to hold a federal trademark for "Ritchie MFG", nor do we currently have active trademarks for the name "Ritchie Manufacturing" or for our logo. (Collectively referred to herein as “Ritchie Manufacturing”, “RitchieMFG”, “we”, “us”, or “our”).
Website: https://www.ritchiemfg.com/ (the “Website”)
Ritchie Manufacturing respects your privacy and is committed to protecting it. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.
By accessing or using the Website, you agree to this Policy.
1. INFORMATION WE COLLECT
We collect two types of information from users of our Website:
A. Information You Provide Directly
When you make a purchase or attempt to make a purchase through the Website, we collect specific information required to fulfill your order, including:
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Name
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Billing address
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Shipping address
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Email address
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Phone number
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Payment confirmation details (Note: We do not store or view your full payment card details; these are encrypted and processed securely by our payment processors).
B. Information Collected Automatically
When you visit the Website, we and our third-party partners (such as Google Analytics and Shopify) automatically collect certain device and browsing information, including:
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IP address
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Web browser type and operating system
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Time zone
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Cookies and usage data (pages visited, products viewed, time spent on the site).
2. HOW WE USE YOUR INFORMATION
We use the information we collect solely for the following purposes:
Order Fulfillment: To process your payment, manufacture products (including custom or made-to-order DEVELOPMENT items), generate shipping labels via Rollo, and dispatch packages via USPS or UPS.
Customer Communication: To provide order confirmations, tracking numbers, invoices, and support regarding product inquiries.
Fraud Screening: To screen orders for potential risk or fraudulent activity.
No Direct Marketing: We do not use your email address to send spam, unsolicited newsletters, or external marketing offers.
Site Optimization: Using Google Analytics to understand how visitors navigate the site to improve user experience and store navigation.
3. THIRD-PARTY SERVICES & DATA DISCLOSURE
Ritchie Manufacturing relies on trusted third-party service providers to power the Website. Your data is shared with these third parties only to the extent necessary to perform their services:
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Shopify: Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products to you.
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Stripe / Shopify Payments: Processes credit and debit transactions under bank-grade encryption according to their own privacy standards.
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Rollo: Generates shipping documentation and fulfillment labels.
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Shipping Carriers (USPS / UPS): Receives recipient names and physical addresses to deliver physical packages.
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Google Analytics: Collects anonymized traffic behavior. (Review Google’s Privacy Policy: https://policies.google.com/privacy).
We do not sell, rent, or trade your personal data to any third parties.
4. DATA RETENTION
We retain your order information for our records to fulfill legal, accounting, and tax compliance obligations unless and until you ask us to delete this information. Data is stored securely within the encrypted architectures of Shopify and our payment processors.
5. COOKIES
Our Website utilizes browser cookies to maintain shopping cart sessions, remember user preferences, and collect aggregated analytics. You can adjust your browser settings to refuse cookies, though certain store functionalities may become unavailable.
6. CHILDREN’S PRIVACY
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a minor has submitted personal data to us, please contact us immediately for deletion.
7. CALIFORNIA RESIDENTS (CCPA)
If you are a resident of California, you have the right to request access to the personal data we hold about you (Right to Know) and to request that your personal information be permanently deleted (Right to Delete). We do not sell personal information. To exercise your rights, submit a request via our Contact Page.
8. CHANGES TO THIS POLICY
We reserve the right to modify this Privacy Policy at any time to reflect operational, legal, or regulatory updates. Any changes will take effect immediately upon posting.
9. CONTACT US
For questions, formal notices, or data inquiries regarding this policy, contact us at:
Website: https://www.ritchiemfg.com/contact