RETURNS & EXCHANGES POLICY
All return requests are subject to the following operational criteria:
Condition Requirements: Items must include all original components and accessories. Merchandise showing signs of use, wear, modification, or damage will be rejected and sent back to the sender.
Timeframe: Returns for standard CORE products must be initiated within 30 days of the original order ship date.
Inspection & Restock: All returned hardware undergoes physical inspection prior to refund or exchange processing. Returns are subject to a 20% restocking fee.
Exclusions & Final Sale: Closeout items, custom configurations, and all experimental or limited-run hardware originating from DEVELOPMENT are classified as Final Sale and are strictly ineligible for return, refund, or size exchange.
Authorization Requirement: Unauthorized returns will be rejected upon receipt and sent back to the sender. A formal Return Authorization (RA) must be secured prior to shipping any items back.
Shipping Charges: Return shipping costs are the sole responsibility of the customer.
DEVELOPMENT // EXPERIMENTAL PRODUCT DIRECTIVE
Due to the specialized nature of development, specialized parameters, and individual unit manufacture (Made-to-Order), all products under the DEVELOPMENT tier are non-returnable once fulfillment is initiated.
INITIATING A RETURN
To request a Return Authorization, submit a ticket via the Contact Page (https://www.ritchiemfg.com/contact) with the following required information:
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Order Number
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Associated Email Address
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Reason for Return
Upon submission, review takes 2–3 business days. If applicable, digital photographs demonstrating the stated issue or damage will be requested via email and are mandatory for all shipping damage claims (Note: transit damage claims must be submitted within 5 days of delivery). Once approved, instructions for shipping the product back will be issued.