SHIPPING & DELIVERY POLICY
DOMESTIC SHIPPING
Domestic orders ship primarily via UPS to ensure rapid and reliable transit. At this time, international orders are not processed through our webstore.
PROCESSING TIMELINES
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CORE / In-Stock Hardware: Orders for standard, in-stock items are generally processed and prepared for dispatch within 1–2 business days.
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DEVELOPMENT / Made-to-Order Hardware: Products designated under the DEVELOPMENT tier are queued for individual production upon order receipt. These items typically require a 7–10 business day operational lead time prior to dispatch, depending on manufacturing queue density.
APO / FPO / DPO DEPLOYMENTS
Orders destined for military installations ship via USPS.
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Tracking Limitations: Tracking visibility for APO/FPO/DPO destinations may be limited. Transit updates frequently pause after the package leaves the domestic sorting facility and will only resume upon final delivery scanning.
TRANSIT DAMAGE CLAIMS
As outlined in our Terms & Conditions, if a package arrives with transit damage, you must notify us via our Contact Page (https://www.ritchiemfg.com/contact) within 5 days of delivery. High-resolution digital photographs showing both the damaged packaging and the affected product are strictly required to process a claim.
Ritchie Manufacturing reserves the right to modify shipping protocols and policies at any time without prior notice.